Last updated: July 31, 2026
1. Introduction
Postal Pen Pal ("we", "us", or "our") is a service of Proiek LLC. We help families stay emotionally close to older adults by sending physical letters through the postal mail. This Privacy Policy explains how we collect, use, store, and protect your personal information.
2. Information we collect
We collect the following types of information:
- Account information: name, email address, and login credentials when you create an account.
- Recipient information: name, mailing address, birth year, cognitive status, preferences, life story, and other details you provide about the older adult.
- Family information: names and contact details of family members or caregivers you authorize to receive updates.
- Payment information: processed by Stripe. We do not store full credit card numbers on our servers.
- Communications: replies, photos, notes, and support messages you send through the platform.
- Technical data: IP address, browser type, device information, and cookies used to keep you logged in and improve the service.
3. How we use your information
We use your information to:
- Write, review, print, and mail weekly letters to the recipient.
- Maintain character continuity and memory across letters.
- Provide access to the family portal and send family receipts.
- Process payments and manage subscriptions.
- Respond to support requests and improve our service.
- Comply with legal obligations.
4. How we protect your information
We use encryption in transit (TLS), strict access controls, Row Level Security in our database, and regular backups. Personal details are sanitized before being used by writing tools. We never sell your data.
5. Sharing your information
We share information only with:
- Service providers: Stripe (payments), PostGrid (printing and mailing), Resend (emails), and cloud infrastructure providers.
- Editors: vetted remote editors who review letters under strict confidentiality agreements.
- Legal authorities: when required by law or to protect our rights.
6. Cookies and tracking
We use essential cookies to keep you logged in and maintain your session. We do not use third-party advertising cookies.
7. Your rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal information.
- Export your data in a portable format.
- Object to or restrict certain processing activities.
- Withdraw consent where processing is based on consent.
To exercise these rights, contact us at [email protected].
8. Data retention
We retain your information for as long as your account is active or as needed to provide the service. If you cancel, we delete or anonymize personal data within 30 days, except where retention is required by law.
9. Children's privacy
Our service is not directed to children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to this policy
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the platform.
11. Contact us
If you have questions about this Privacy Policy, contact us at [email protected].
Postal Pen Pal is a service of Proiek LLC, a company based in Wyoming, USA.