Weekly letters that feel like friendship — for every resident.
Postal Pen Pal helps senior living, assisted living, and memory care communities deliver personal, printed correspondence without adding to staff workload.
Why facilities choose Postal Pen Pal
Happier residents
A weekly letter gives residents something to anticipate, talk about, and keep. It is a small ritual with outsized emotional impact.
No extra work for staff
Letters arrive ready to distribute. We handle intake, writing, editing, printing, postage, and family communication.
Peace of mind for families
Families receive a weekly receipt and can upload replies through the family portal. They stay connected even from far away.
Built for scale
One contract covers as many residents as you need. Volume pricing and a dedicated onboarding specialist for larger communities.
How the facility program works
Intake
Families or staff share a few details about the resident: interests, history, cognitive status, and preferences.
Character match
We pair each resident with a warm correspondence character whose tone fits their personality and background.
Write, review, mail
Every letter is drafted, reviewed by a human editor, printed, and mailed via USPS.
Family loop
Families get a weekly receipt. Replies are uploaded through the portal and become part of the resident’s memory file.
Start with a pilot
Most facilities begin with a 4-week pilot for a small group of residents. After the pilot, we move to a simple per-resident-per-month plan with volume discounts.
Pilot
4 weeks
Flat fee for up to 10 residents
Community
20–49
Per resident / month
Enterprise
50+
Custom volume pricing
Questions for facilities
Do you integrate with our EHR or care management system?
We do not require an integration to start. For larger communities, we can export a simple CSV roster and work with your existing workflows. Native integrations with PointClickCare and MatrixCare are on our roadmap.
Is this appropriate for memory care residents?
Yes. We adjust tone, length, and content based on the resident profile. Families and staff can pause or change settings at any time.
How is pricing structured for facilities?
We offer a pilot package to test the experience, then move to a per-resident-per-month model with volume discounts for communities with 20+ residents.
What does the pilot include?
The pilot includes onboarding, intake support, four weekly letters for a small group of residents, and a staff check-in call after the first month.
Can families subscribe independently if the facility does not participate?
Yes. Family subscriptions are always available. If a facility later partners with us, we can transfer billing without disrupting the resident’s letters.
Bring Postal Pen Pal to your community
Tell us about your facility and we will schedule a short call to design a pilot that fits your residents.
Request a demo