Operational status
We believe trust comes from transparency. This page shows what we currently measure, what we are still building, and what we do not track yet.
Active writers
1
Writers with status active.
Active subscriptions
0
Paid or pilot subscriptions currently active.
Active facilities
0
Senior living or community partners onboarded.
Letters mailed
0
Letters with status mailed or delivered.
Letters in review
0
Currently waiting for human editor approval.
Intakes pending
0
Intake submissions awaiting review.
Average review time
154min
Average time from draft creation to editor approval.
Waitlist
0
Families and facilities waiting for an invitation.
What we measure
- ✓Every letter is reviewed by a human editor before printing.
- ✓We track review time, mailing status, and delivery outcomes.
- ✓We monitor writer status, subscription state, and family portal activity.
- ✓We log incidents, reply uploads, and editor assignments for accountability.
What we are still building
- ○Public uptime history once we have 90 days of production traffic.
- ○Automated postal delivery tracking with visible estimated delivery windows.
- ○Monthly published report on lost-letter rate and re-send SLAs.
- ○Editor quality scores and internal review throughput.
Last updated: August 1, 2026. Metrics refresh on every page load. Report an issue.